Privacy Policy

1. Introduction

At Bakari-Health ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. We comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, physical address.
• Health Information: Any health-related information you voluntarily provide (e.g., allergies, medical conditions).
• Booking Information: Appointment dates, times, and service preferences.
• Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use your information to:

• Process and confirm your bookings.
• Communicate with you about your appointments.
• Send you booking confirmations and reminders.
• Improve our services and customer experience.
• Comply with legal and regulatory requirements.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

4. How We Protect Your Information

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption – Your data is encrypted during transmission using SSL/TLS.
• Secure Storage – Your information is stored on secure servers.
• Access Control – Only authorised personnel have access to your data.

5. Sharing Your Information

We may share your information with:

• Healthcare Professionals: Our licensed nurses and practitioners who provide your IV therapy.
• Service Providers: Third-party services that help us operate our business (e.g., payment processors, email services).
• Legal Authorities: When required by law or to protect our rights.

We ensure that all third-party providers are bound by strict confidentiality obligations and comply with POPIA.

6. Your Rights

Under POPIA, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate information.
• Right to Deletion: You can request deletion of your personal information, subject to legal obligations.
• Right to Object: You can object to the processing of your information for marketing purposes.
• Right to Withdraw Consent: You can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@bakari-health.co.za.

7. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can choose to disable cookies in your browser settings, but this may affect some functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: bakari.health@icloud.com
• Phone: 071 659 5529
• Address:Rustenburg Johannesburg, South Africa